Properly Setting Up a Grievance ProcessJudah Hirsch
When problems concerning employee rights arise, what can the employee do to protect himself? Enter the grievance mechanism. ‘Grievance’ is another word for an official ‘complaint’, filed by a worker for either an actual or perceived violation of his rights on the job. It may seem technical, but in theory, the grievance process follows practical key principles among companies. Likewise, it also adheres to certain precepts enshrined in the Labor Code. Here are a few tips on setting up and streamlining a proper grievance process in your company. nike air max 90 Know the common causes for grievances Not just every little issue can be nitpicked by an employee. There must be a real basis for complaint or there should be a need for a decision. Usually, there are 5 major causes which can be counted as legitimate grievances:
- Differing application and interpretation of the CBA
- Unfair or inadequate supervisory treatment
- Violation by management of employment contract or violation of the law
- Grievances coursed through the Union leaders
- Clarification or Reformation of company policies
If the employer is convinced that the matter being complained of falls outside these categories, it is better to tell the complainant directly and just direct his criticisms towards the company suggestion box or take it up internally with HR. The written grievance complaint must conform with the 5 W’s A grievance must be put into writing and a copy should also be kept by the complaining party. That way, there is easy reference to the disputed facts, the relief sought, and the timeliness of the action. Such official complaint would be more substantial if the 5 W’s (Why, Who, When, Where, What) are addressed accordingly. File grievance through the proper hierarchy. The Supervisor or HR are the proper channels for initially filing a grievance complaint. timberland earthkeepers bottes They act as the first line of defense so that the management can actually focus more on managing, i.e., keeping the company afloat and running profitably. Buy Blade and Soul Gold After all, supervisors are essentially overseers and thus it makes sense that the initial complaint should necessarily go through them first. Investigate on the grievance The grievance committee or authority must thus see to it that the issue as raised by the complainant actually exists. It must not be just an unfounded fear or an isolated incident peculiar to the circumstances of the complainant himself. Thus, the investigation must be thorough, double checking the facts and supporting it with whatever relevant records or data available. nike internationalist These may include provisions of the CBA, company policy, employee records, and the like. ugg noir Resolve the issue without unnecessary delays After the meeting or hearing has been attended to, and the facts and issues straightened out and clarified, there must be an end point at which the grievance is finally resolved. This could be through the supervisor’s decision, through arbitration, or similar channels. Also, the proper periods for filing must be adhered to by the employee and the employer. timberland 6-inch premium Deadlines must be made clear to the employee; and any lapse for no justifiable reason must be dismissed accordingly. Conclusion To sum up, setting up a proper grievance process in the company will establish an orderly manner for handling disputes.